If you want actionable insight into your customer satisfaction levels, it’s very simple… you need to create a customer survey that asks the right questions and is optimized enough to get high survey response rates.
A customer survey will help you to know your customers’ likes, dislikes, and the areas of improvement that exist. For example, what does the average customer think about prices of services you provide? Too high? Just right? How well is your staff doing on customer service, is there anything at all about the customer experience that turns off your customers?
Your employee will meet milestones based on the needs of the customers and if you are developing a new product or service or updating the existing one, customer can provide you feedback about the design and functionality of the product.
Get notified when we find your customers unhappy
Business growth depends upon strong customer retention. To retain more customers, you need to listen to them and know when they are ‘at risk’.
By using surveys in survey ballot and asking customers the right questions, you can find out what they really think about your service. The feedback becomes actionable and your unhappy customers would be identified by our proprietary algorithms and tag them as 'at risk' and instantly emails you through a notification.
The purpose of this type of surveys is to keep track of how satisfied your customers are. A happy customer is extremely valuable to your company. Happy customers come back and make repeat purchases; they have higher customer lifetime values and are less likely to defect to competitors.
On the flipside, an unhappy customer is a nightmare. They are more likely not to continue to buy from you, and even worse, they tell lots of people about their bad experience.
Choose the Survey Ballot that gives you the ability to track and trend satisfaction levels from one survey period to the next and intelligently identify customers who might be at risk.
A testimonial is a truthful endorsement whereby someone testifies to the quality of a product, person or service
Great testimonials tell people that your product or service is not only legit, but awesome enough that other people are seeing great results from it
Generate testimonials from your customers, display them using our testimonial widget and have them instantly shared across Facebook and Twitter